Account Manager - Customer Service - Sunrise, FL

Position Summary:  This position will be responsible for connecting and developing long-term relationships with a portfolio of assigned customers and other key business contacts.  The Account Manager (CS) will likely provide a variety of custom services to ensure the timely and successful delivery of our solutions according to customer needs and act as a liaison between customers and internal teams.


Reports to:  Customer Service Supervisor


Primary Responsibilities:                  


  • Ensure the timely and successful delivery of our solutions to customer requirements and objectives.
  • Assist with high severity requests or issue escalations as needed, effectively and urgently.
  • Execute any task needed to provide consistent excellent service to assigned accounts.
  • Follow communication and documentation procedures, guidelines, and policies.
  • Provide ongoing customer service and follow up. 
  • Operate as the lead point of contact for any and all matters specific to assigned customers.
  • Build and maintain strong, long-lasting customer relationships.
  • Develop a trusted advisor relationship with key account contacts. 
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
  • Meet personal/team sales targets as well as forecast and track key account metrics.
  • Ability to prioritize and organize in order to effectively to meet deadlines.
  • Build sustainable relationships through open and interactive communication.
  • Perform other related duties as required.


Position Requirements:



  • High School Diploma or GED required
  • Bachelor’s Degree in Engineering or similar preferred


Minimum Work Experience:

  • Proven account management or other relevant experience
  • 3 years customer service/account management in industrial distribution environment preferred.


Specific Skills and Training:

  • Eaton CCR certification to level 200 and Aeroquip Fluid Conveyance Product School (AFCPS) are required within one year of hire date. (if no AFCPS available, next soonest possible.) 
  • Certified Fluid Power Specialist (CFPS) and/or Certified Fluid Power Hydraulic Specialist (CFPHS) a plus.
  • Knowledge of Fluid Power Components/applications preferred.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communications skills.
  • Bilingual preferred.


Work Environment:                         

  • Office setting, mostly sedentary work at desk/workstation using PC. 
  • Periods of standing and walking. 
  • Frequent interruptions.