Hydraulic Supply Company has implemented an employee incentive program for the Customer Service Department as of the first of this year. To qualify, the employee must have one year of service and be current in their basics certifications. The current incentive areas are:

• SO Rma
• Order lines stock yes shipped to promise
• Order lines stock no shipped to promise
• Orders lines stock yes shipped to request
• Orders lines stock no shipped to request
• Ship shelf problem
• Call seconds to answer

The incentive program has brought renewed focus to key performance indicators.  Dashboards are reviewed weekly by Team Leaders with their teams to identify areas of needed improvement and plan strategies for meeting goals.  These discussions have prompted a greater interest in HSC process and a better understanding of company expectations.  Employees not yet eligible for the plan are encouraged to use this time to identify best practices and make them routine for when they are eligible.

 The program rewards Customer Service for achieving goals as an individual, team and a department. As a result, the department is motivated to work together and make the group as a whole, more productive leading to better service for our customers. 

The incentives are paid based on results achieved in the previous quarter.  Customer Service achieved 70% of the total bonus potential for the first quarter. This is an exciting achievement as the proficiency in meeting the goals set will only increase with time.  This is a great time to be a part of the HSC Customer Service Department!