Frequently Asked Questions

Frequently Asked Questions

If you have any additional questions not answered below, please contact us.

  1. How can I order from Hydraulic Supply Company?
  2. How do I get a quote?
  3. Do I have to pay sales taxes?
  4. What is your freight policy?
  5. How can I cancel and return my order?

1. How can I order from Hydraulic Supply Company?

Ordering from us is easy; simply choose the most convenient way for you to set up a new account and process your orders. You can order via:

Phone: (800) 507-9651

Fax: (954) 845-9113

E-mail: sales@hydraulic-supply.com

On-line: visit the e-commerce portion of our website.

2. How do I get a quote?

Quotations are available on request. To get a quote, please contact one of our sales representatives directly or simply contact our Customer Service department. All written quotations automatically expire within thirty (30) days from the date quoted.

Phone: (800) 507-9651

Fax: (954) 845-9113

E-mail: sales@hydraulic-supply.com

3. Do I have to pay sales taxes?

Hydraulic Supply Company is required to charge state and local taxes on items for which a sales tax exemption certificate has not been provided. Please contact Customer Service for additional information about how you can submit your exemption certificate information.

4. What is your freight policy?

Unless otherwise requested by the buyer, all material will be economically shipped via carriers of our choice with shipping, handling and packaging charges prepaid and added to the invoice.

Note: We only insure shipments if specifically requested by the buyer, with insurance charges prepaid and added to the invoice.

5. How can I cancel and return my order?

Any cancellation must be approved by Hydraulic Supply Company.  We will accept returned material only under the following conditions:

  1. A copy of the invoice is furnished.
  2. The material is returned within 30 days from date of invoice.
  3. The material is in new resalable condition (unused, unpainted, etc.).
  4. The material is normal stock for us (not a special order).
  5. Quantity being returned will not place us in an overstocked condition.
  6. A re-stocking fee applies on all returns.

Please call for a Return Authorization Number (RMA) prior to returning any material. Returned material must be accompanied with the RMA Number.

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