Frequently Asked Questions

How can I place an order with Hydraulic Supply Company (HSC)?

Ordering from Hydraulic Supply Company is simple. You can place an order or set up a new account using whichever method works best for you:

• Phone: (800) 507-9651

• Fax: (954) 845-9113

• E-mail: [email protected]

• On-line: Shop directly through the e-commerce section of our website.

How can I request a quote?

Quotations are available on request. To get a quote, please contact one of our sales representatives directly or simply contact our Customer Service department. All written quotations automatically expire within thirty (30) days from the date quoted.

• Phone: (800) 507-9651

• Fax: (954) 845-9113

• E-mail: [email protected]

Do I have to pay sales tax on my order?

Hydraulic Supply Company (HSC) is required to charge state and local taxes on items for which a sales tax exemption certificate has not been provided. Please contact Customer Service for additional information about how you can submit your exemption certificate information.

What is Hydraulic Supply Company's shipping policy?

Unless otherwise requested by the buyer, all material will be economically shipped via carriers of our choice with shipping, handling and packaging charges prepaid and added to the invoice.

Note: We only insure shipments if specifically requested by the buyer, with insurance charges prepaid and added to the invoice.

How can I cancel and return my order?

Any cancellation must be approved by Hydraulic Supply Company (HSC).  We will accept returned material only under the following conditions:

1. A copy of the invoice is furnished.
2. The material is returned within 30 days from date of invoice.
3. The material is in new resalable condition (unused, unpainted, etc.).
4. The material is normal stock for us (not a special order).
5. Quantity being returned will not place us in an overstocked condition.
6. A re-stocking fee applies on all returns.

Please call for a Return Authorization Number (RMA) prior to returning any material. Returned material must be accompanied with the RMA Number.